DELIVERY, RETURNS & EXCHANGES
Orders are shipped next day and usually arrive between 3-5 working days in the UK. We offer free UK shipping on orders over £100.
All international orders please allow up to 5-7 working days. Please note this may be subject to delays due to Brexit. You can track your package in the confirmation email or contact us.
RETURNS & EXCHANGES
You can return your product for store credit, a different product or a refund to the original payment method if you return to us within 14 days of receiving your order.
To initiate a return or exchange, please email us at firstname.lastname@example.org with your order number, the item you want to return and the reason why you want to return.
All returns are at the cost of the customer and we advise that you obtain proof of postage, as we reserve the right to refuse a refund/exchange for any returns that fail to arrive with us and where no proof of postage is available.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
- Your refund will take up to 7 days.
- If any items are returned without tags, with signs of wear, use or damage, we cannot initiate a refund and will post the item back to you.
- If a returned item is lost, we shall need proof of postage to look into this further.